FAQ
Most frequent questions and answers
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contacts us for further information.
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases, we will try to accommodate your needs. In most cases, we are able to do so.
You can make the payment to our bank account, Western Union, or PayPal: 30% deposit in advance, 70% balance against the copy of B/L.
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In a warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.
Yes, we always use high-quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature-sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also the most expensive way. Sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
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